Boma Terms of Use

1. Acceptance of Terms

By accessing or using Boma, you agree to comply with these Terms of Use, as well as Facebook's Terms of Service, Messenger Platform Policies, and Meta's Business AI Terms.

2. Service Description

Boma provides AI-powered assistance to help users complete tasks such as:

• Paying road tax, vehicle insurance, and other related services
• Accessing government and financial information
• Receiving reminders and updates

Note: Boma is not a human agent. All responses are AI-generated unless explicitly stated.

3. User Responsibilities

• Provide accurate information when interacting with Boma.
• Do not use Boma for fraudulent, harmful, or illegal purposes.
• Respect Facebook's 24-hour messaging policy, Boma will only respond within Meta's allowed timeframes.

4. Messaging Rules

• User-Initiated Messages: You may message Boma at any time. Boma will respond within the 24-hour engagement window.
• Follow-Up Messages: Beyond 24 hours, you may only receive non-promotional updates (e.g., payment reminders, transaction confirmations).
• Promotional Messages: Will only be sent if you have opted-in, and always within Facebook's policy limits.

5. Privacy & Data Use

• Boma collects and processes information you provide (e.g., name, phone number, payment details) solely to deliver services.
• Your data will never be sold to third parties.
• Information may be shared with authorized partners (e.g., insurance providers, mobile money services) only for the purpose of fulfilling your requests.
• Data is handled in compliance with Facebook's Data Policy and applicable data protection laws.

6. Transparency & Safety

• Boma is AI-driven. We encourage you to verify critical information (such as payment amounts or deadlines).
• Sensitive topics: Boma will not provide harmful, misleading, or inappropriate content.
• Escalation: For complex issues, Boma may suggest connecting you with a human agent.

7. Limitation of Liability

Boma is provided "as is." While we strive for accuracy, we do not guarantee error-free responses. We are not responsible for:

• Service outages caused by Facebook or third-party providers
• User mistakes when inputting personal or payment data
• Misuse of Boma outside intended purposes

8. Termination of Service

We may suspend or terminate access to Boma if you:

• Misuse the service
• Violate these terms or Facebook's policies

9. Contact

For questions, concerns, or complaints, please contact us at: 📧 hello@boma.co.zm